I have been a patient since 2021 in TMS and in general psychiatry. Doctor Hawkins and the staff genuinely care about their patients. The office can get very busy, and, on occasion, phone calls or requests for information can slip through the cracks. This can be frustrating for patients, but I don't believe this happens from any malicious intent or incompetence. Emmilia is my TMS Tech and she goes above and beyond for me every single visit. She is compassionate and very good at her job. Covid protocols are adhered to here, which is really great. I'm giving five stars because compassion and professionalism outweigh small scheduling mistakes.
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